Why we moved to credit pricing
Seat licenses force teams to over-buy. Per-call pricing punishes experimentation. Credits are the only model that fits how agents actually get used.
Henry Ng2 min read
New features, design choices, and the thinking behind them.
Seat licenses force teams to over-buy. Per-call pricing punishes experimentation. Credits are the only model that fits how agents actually get used.
The marketplace was the second-most-asked-about feature. Removing it made the product easier to explain.
Internal codenames leak into UI more often than you'd think. We audited ours and renamed half of them.
Settings pages start clean and end as a graveyard. We rewrote ours from scratch and gave it rules.