Category

Product

New features, design choices, and the thinking behind them.

Why we moved to credit pricing

Seat licenses force teams to over-buy. Per-call pricing punishes experimentation. Credits are the only model that fits how agents actually get used.

Henry Ng2 min read

The settings panel rewrite

Settings pages start clean and end as a graveyard. We rewrote ours from scratch and gave it rules.

Amy Team1 min read